Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use our services, you may provide us with:

• Account Information: Name, email address, username, password
• Profile Information: Profile picture, preferences, interests
• Contact Information: Email, phone number (if provided)
• Payment Information: Billing details for store purchases (processed securely by third-party payment processors)
• Communications: Messages, feedback, support requests

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, videos watched, time spent, clicks, interactions
• Location Data: General location based on IP address
• Cookies: See our Cookie Policy below

1.3 Third-Party Information

If you log in using Google OAuth or other third-party services, we receive basic profile information (name, email, profile picture) as permitted by that service.

2. How We Use Your Information

We use your information to:

• Provide Services: Enable account access, streaming, and platform features
• Personalization: Recommend content, customize your experience
• Communication: Send updates, notifications, newsletters (with your consent)
• Customer Support: Respond to inquiries and resolve issues
• Analytics: Understand usage patterns and improve our services
• Security: Detect fraud, prevent abuse, protect user accounts
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional content (you can opt-out anytime)

3. How We Share Your Information

We do NOT sell your personal information. We may share your data with:

3.1 Service Providers

Third-party companies that help us operate our platform:

• Payment processors (Razorpay, etc.)
• Email service providers
• Cloud hosting services
• Analytics providers (Google Analytics)
• Content delivery networks (CDNs)

3.2 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes (court orders, subpoenas)
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activity

3.3 Business Transfers

If we merge with or are acquired by another company, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for site functionality (login, cart, preferences)
• Analytics Cookies: Track usage and performance (Google Analytics)
• Advertising Cookies: Deliver relevant ads (if applicable)
• Social Media Cookies: Enable social sharing features

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

5. Your Rights and Choices

You have the following rights regarding your personal data:

5.1 Access and Portability

Request a copy of your personal data in a portable format.

5.2 Correction

Update or correct inaccurate information in your account settings.

5.3 Deletion

Request deletion of your account and personal data (subject to legal retention requirements).

5.4 Opt-Out

• Marketing Emails: Unsubscribe link in every email
• Cookies: Browser settings or cookie consent manager
• Analytics: Google Analytics opt-out browser add-on

5.5 Object to Processing

Object to certain uses of your data (e.g., direct marketing).

6. Data Security

We implement security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted password storage
• Secure payment processing (PCI-DSS compliant processors)
• Regular security audits and updates
• Access controls and authentication
• Firewall and intrusion detection systems

However, no system is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law or for legal purposes
• Necessary for legitimate business purposes

After account deletion, we may retain certain data for legal compliance, fraud prevention, or backup purposes.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately, and we will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We will notify you of significant changes via:

• Email notification (if you have an account)
• Prominent notice on our website
• Updated "Last Updated" date at the top of this policy

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: privacy@akfiindia.com
• Contact Page: Contact Us
• Data Protection Officer: legal@akfiindia.com